Shipping Info


 

Shipping Options

FREE SHIPPING on orders of $100 or more within Canada and US.

Packages are shipped via Canada Post and will be delivered within 5-10 business days in Canada and US.

Expedited Shipping services are offered for shipping within Canada and US and will be delivered in 2 business days. NOTE: This service is recommended for shipments travelling to hotter climates, to preserve the longevity of our 100% natural products.

 

International orders are shipped via Canada Post and will be delivered within 10 business days.

Contact us with your shipping address, and we can quote shipping costs to your destination!

We ship to the following international destinations: Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Brazil, Cayman Islands, Denmark, France, Hong Kong, Iceland, Ireland, Italy, Jamaica, Japan, Mexico, Monaco, Netherlands, New Zealand, Spain, Sweden, Switzerland, and United Kingdom.

Don't see your country on list?  We can ship almost anywhere – so email us and we’ll be happy to arrange shipping for your order. We’ll need your shipping address to quote you on international shipping prices.

 

If you live near our retail store, you have the option to pick up your online purchase - but please give us 24hrs (not including weekends) to process the order and inform the store of your order. Occasionally, the store might not have the product that you ordered and we need extra time to locate it for you.

We'll give you a call when the order is packed and ready for pick up.

 

Order Processing Times and Tracking Info

Orders will be shipped within 24 hours of sale.

Once an order has shipped, we'll send you an e-mail with the tracking number. Just click on the link to take you to the carrier's website to track the progress of your shipment. It may take 72 hours for your tracking number to be activated on our carrier's site.

You can also track your order in your order history. Just log into your account using your e-mail address and password, then click on your order number in your order history. The tracking number will appear under the 'Status & Tracking' column. Click on the link to get the tracking information for your order.

 

Additional Shipping Notes

Please note orders of high value may require a signature upon delivery.

Certain destinations may charge additional duties and taxes.

All web orders are shipped out of our store in Nova Scotia, Canada, meaning international orders being shipped to countries outside of Canada may be subject to taxes, or customs duties and fees in accordance with rules and regulations set by the destination country; these import fees are not charged by Valli Naturals.